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Complaints Procedure

At Indy we always endeavour to provide the best service and products for our customers. However on rare occasions we recognise that there may be times where our customers may not be completely satisfied.

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To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01386 443857, or write to us by email or email us at Sales@my-indy.co.uk or by post at:

 

Indy Mobility

Unit 7F Enterprise Way

Vale Business Park

Evesham

Worcs

WR11 1GS

 

We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

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Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http;//www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

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Company Details:

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  • Name: Indy Ltd

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  • Business Trading Address: Unit 7F, Enterprise Way, Vale Business Park, Evesham WR11 1G       

 

  • Telephone: 01386 443857

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  • VAT number: GB 938 1568 91

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  • Registered office address: Unit 7F, Enterprise Way, Vale Business Park, Evesham WR11 1GS

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  • Legal form: A limited company registered in England and Wales

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  • Public registers: Details about our Limited Company's registration can be viewed at www.companieshouse.gov.uk under reference number 06448586         

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  • Business Activities our Services:     Retailer of mobility equipment inc scooters, chairs, power
    chairs

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  • Payments accepted by: cash, credit card, debit card, BACS

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  • Insurance Details:Insurance Provider: NFU Mutual         Expiry Date: 01/04/2025

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  • Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

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